Observe
Inventory workloads, monitor operational signals and verify required telemetry remains available.
Production Assurance Guild
Operate production AI without surrendering accountability.
Coda monitors defined AI workloads, resolves permitted exceptions, escalates consequential decisions and preserves evidence for every closure—under a customer-approved mandate, authority model and service boundary.
Operating model
A service specification, not an unlimited autonomy promise.
Coda operates the outcome within agreed authority, coverage and service boundaries. Anything outside the mandate remains approval-gated or excluded.
Investigate
Correlate traces, releases, controls, costs, permissions and system state.
Resolve or escalate
Perform approved reversible remediation or route judgment to a named sponsor.
Verify and close
Confirm the resulting condition and preserve the Evidence Pack.
Initial service boundary
What is covered—and what remains approval-gated.
Initially covered
Excluded or approval-gated
Logging and observability drift
Required signals, traces and evidence coverage.
Unrestricted production administration
No broad standing administrator access.
Cost anomalies
Model, compute and workflow costs outside envelope.
Irreversible destructive changes
Deletion or high-blast-radius action needs approval.
Certificate and credential expiry
Known dependencies nearing unsafe expiry.
High-impact IAM changes
Approval remains with named customer authority.
Configuration-policy deviations
Drift against agreed operating controls.
Business decisions outside mandate
Coda does not substitute for the accountable business owner.
AI evaluation failures
Release-readiness and promotion thresholds.
Undefined environments
No deployment or action into unregistered systems.
Low-risk reversible remediation
Approved actions with independent verification.
Broad 24/7 MSP responsibility
The initial guild is scoped to production AI assurance.
Operating contract
Every engagement starts with explicit boundaries.
The Production Assurance Guild is configured around the customer’s production estate, named sponsors, action boundaries, escalation routes, evidence obligations and service-level objectives.
Covered estate
Named workloads, agents, models, tools, environments, data paths and dependencies.
Authority model
Which actions can be observed, proposed, approved, executed, vetoed or escalated.
Autonomy tiers
Monitor-only, human-approved, bounded autonomous and containment modes.
Service levels
Triage, escalation, verification and closure targets by severity and event class.
Evidence standard
The records required for an exception to count as a verified closure.
Change control
How new models, tools, policies and operating paths enter the managed boundary.
Start safely
Production Assurance Baseline
Before Coda operates any production outcome, we map the estate and establish the operating contract.
Responsibility inventory
Workloads, owners and sponsors.
Authority map
Roles, rights and boundaries.
Evidence baseline
What can currently be proved.
90-day operating plan
Path into managed assurance.